Return and refund policy
Return & Refund Policy
At [Your Store Name], we want you to have a smooth shopping experience. If you receive a damaged, defective, or incorrect product, we are here to help.
1. Return Period
We offer a 7-day return policy.
You have 7 days from the date of delivery to contact us and request a return.
Returns requested after 7 days may not be accepted.
2. Return Eligibility
To be eligible for a return, the product must:
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Be unused and unworn
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Be in the same condition in which you received it
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Have its original packaging, tags, and accessories
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Not be damaged due to misuse or improper handling
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Include proof of purchase/order details
Some products may have additional return conditions.
3. Damaged, Defective, or Wrong Product
Please check your order as soon as you receive it.
If you receive a damaged, defective, or wrong product, contact us within 48 hours of delivery at:
Email: 2004niteshparjapat@gmail.com
Please provide:
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Your order number
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A description of the issue
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Clear photos of the product
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A clear photo/video of the package, if applicable
Our team will review your request and, if the issue is verified, provide an appropriate resolution such as a replacement or refund.
4. Change of Mind / Unwanted Product
Returns for products that are simply unwanted or no longer required are accepted only if the product is eligible for return and meets all our return conditions.
The product must be unused, undamaged, and in its original packaging.
Return shipping charges, where applicable, may be the responsibility of the customer.
5. Non-Returnable Products
Certain products cannot be returned for hygiene, safety, or other reasons, including:
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Personal care and beauty products
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Perishable products
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Customized or personalized products
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Products marked as non-returnable on the product page
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Gift cards
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Used, damaged, or altered products
If you are unsure whether your product is eligible for return, please contact us before placing your order.
6. How to Request a Return
To request a return, email us at 2004niteshparjapat@gmail.com within the applicable return period.
Please do not send a product back without contacting us first.
Once your return request is reviewed and approved, we will provide you with the return instructions and return address.
Return Address: [INSERT YOUR ACTUAL RETURN ADDRESS]
Products sent to an address without prior return approval may not be accepted.
7. Return Shipping Charges
If the product is returned because it is damaged, defective, or incorrect, we will provide an appropriate resolution after verifying the issue.
For other eligible returns, the customer may be responsible for return shipping charges.
Return shipping charges may vary depending on the product and delivery location.
8. Refunds
Once we receive and inspect the returned product, we will notify you whether your refund has been approved.
If approved, the refund will be processed to the original payment method.
Please allow up to 10 business days for the refund to be processed after approval. Your bank or payment provider may require additional time to reflect the amount in your account.
If you have not received your refund within 15 business days after refund approval, please contact us at:
9. Replacement
Where applicable, we may offer a replacement instead of a refund for products that arrive damaged, defective, or incorrect.
Replacement availability depends on product and stock availability.
10. Order Cancellation
If you want to cancel an order, please contact us as soon as possible.
Once an order has been shipped, cancellation may no longer be possible. In such cases, you may need to follow the applicable return procedure.
11. COD Orders
For Cash on Delivery (COD) orders, customers are requested to accept the order at the time of delivery.
Refusing a COD order without a valid reason may result in the order being treated as an RTO (Return to Origin).
Repeated refusal of COD orders may affect the availability of COD for future orders.
12. Contact Us
If you have any questions about our Return & Refund Policy, please contact us:
Email: 2004niteshparjapat@gmail.com
Return Address: [INSERT YOUR ACTUAL RETURN ADDRESS]
Store Name: [Your Store Name]